Getting Help

At Mtec Cloud Solutions, we are committed to delivering responsive and effective support to ensure a seamless experience with the eCatalog Administration Portal. This section outlines how to contact support and how to prepare your request for a faster resolution.

Contact Information

For assistance with the Admin Portal, please contact our support team:

  • Email: support@mtecdata.com

Support Hours:
Our team is available Monday through Friday, 8:00 AM to 5:00 PM CST.

How to Prepare for Your Support Request

To help our team address your issue promptly, please include the following information when reaching out:

  • Your Contact Information
    Name, organization, and your role (e.g., Admin, Technical Contact)
  • Description of the Issue
    Clear explanation of the behavior or problem you're experiencing
  • Steps to Reproduce the Issue
    Detailed actions taken prior to encountering the issue (e.g., page clicked, filters applied)
  • Error Messages
    Include any error codes, pop-ups, or screenshots if available

Providing this information upfront allows our support team to investigate and resolve your issue more efficiently.

Additional Resources

For non-urgent questions, setup clarification, or troubleshooting guidance, refer to the other sections of this help guide. You will find:

  • Step-by-step instructions
  • Navigation tips
  • EDI order handling best practices
  • FAQs related to the Admin Portal

We are here to ensure you get the most out of your experience with the eCatalog Administration Portal and to support you every step of the way.

Support Agreement Details

Your organization’s support entitlements — including scope, response times, and escalation procedures — are governed by the support agreement established between Mtec Cloud Solutions LLC and your company.

Please refer to that agreement to understand:

  • Service level expectations
  • Support tiers (if applicable)
  • Resolution time-frames for different issue categories

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